A signature will be required upon delivery of your goods. If you will not be available to accept delivery of your products, your local post office will hold your parcel for you to collect (they may or may not notify you of this). If it is unclaimed within a time period of 7-14 days (dependant on service used) it will be returned to us. If this occurs, please contact us to arrange a full refund (less additional postage costs) or re-delivery. Any fees for re-delivery are to be covered by the customer.
Delivery times vary from the next day to usually within 5 days, dependant upon the product ordered. However on some products the deliveries may be in excess of this time scale. We endeavour to deliver to all UK mainland.
Please note we do not process any payment until we have checked postage costs and stocks, therefore any contract with us to supply goods takes place only after we have manually reviewed your order.
Please make every effort to ensure the goods ordered are suitable for your requirements. Orders cancelled after the 7 day cooling off period may be subject to a restocking and administration charge of up to 15%.
We reserve the right not to accept returned goods which have been signed for at the delivery without inspection. We will only accept goods for return where the customer has undertaken a duty of care whilst the goods have been in their possession. Should the goods be returned we would advise the customer to use the original packaging to insure the product is not damaged in transit on the return journey. Any 'special' orders will not be accepted for return. This will be agreed with the customer at order stage and confirmed by both parties.